Privacy Policy

Paul Merchants Ltd. (PML) respects your privacy as a visitor to our site Your visit to this Site is subject to this "Privacy Policy" and our Terms of Use, as may be amended from time to time.

PML Forex uses your personal information to enhance the operation & performance of this site, allowing you to use all of its features and respond to your requests for information. We may contact you about new features enhancements or additional services in which we believe will be beneficial for you .

We may disclose any information we may deem necessary, in our sole discretion, to comply with any applicable laws & regulatory requirements of the Government.

We collect information from our visitors both by asking specific questions on this site and by permitting you to communicate directly with us via e-mail/ phone/ live chat or another channel. Some information that you submit may be personal information or financial information relating to your bank account / credit card / debit card etc. All such information is used for processing your booked orders and under no circumstance are any of these details made available in the public domain. We may use this information for our internal tracking and to send you further information regarding our services.

Use of Information

We may utilize the services of other companies and individuals to perform functions on our behalf. Which may include data analysis firms and web hosting companies. Such third parties may be provided with the information described above. A list of such third parties may be provided, on the discretion of PML under circumstances warranted under applicable law. Further, we will not retain any personal information or sensitive personal information for longer than is necessary for the purposes for which it has been collected

You may send us an e-mail message at for any correction / deletion of any personal information that you have provided to us earlier.

You should review this privacy policy carefully, because if you do not agree with our practices, your ultimate choice is not to use this site. By using any part of this Site, you are giving your acceptance and are agreeing to our privacy policy. For enhanced customer experience, better product offering we keep updating our policy from time to time. You are requested to kindly visit this page for policy updates as and when intended. However your continued use of this Site means that you accept to the terms & conditions of our revised privacy policy.

Web Links

This Site may contain links to or from other websites. Please note that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this site. We advise you to read the privacy policies of other websites you link to from our Site or otherwise visit.

Comments and Grievances

We have taken adequate measures to ensure that your visit to our Site is a satisfying one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy policy, please contact our grievance officer by e-mail at

Terms and Conditions

This Web site is being offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, and notices which are subject to amendment without any notice. You agree to click on the links to and familiarize yourself with the Terms of Use and other terms and guidelines found throughout this Web site and abide by them if you choose to use the sites, pages or services to which they apply.

Personal and non-commercial use limitation

This Web site is for your personal and non-commercial use. You will not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Web site.

General Terms & Conditions

As a user of foreign exchange services, you agree and confirm being aware of all regulatory norms. Paul Merchants Ltd. will not be responsible for any transaction executed through us by forgery or unprocessed information. The user will be solely responsible for such action and liable to regulatory actions.

All orders need to completely comply with regulatory guidelines; any deviation from the same will be the sole responsibility of the user

Links to Third Party Sites

This Web site may contain links to websites operated by parties other than Paul Merchants Ltd. Such links are provided for your convenience only. Paul Merchants Ltd. does not control such websites, and is not responsible for their contents under any circumstances. Paul Merchants Ltd.’s inclusion of links to such web sites does not imply any endorsement of the material on such Web sites or any association with their operators. Your correspondence or business dealings with or participation in activities such as but not limited to promotions found in or through such websites are solely between you and such parties. You agree that Paul Merchants Ltd shall not be responsible or liable for any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such links on Paul Merchants Ltd.’s website.

No Unlawful or Prohibited Use

As a condition of your use of this Web site, you warrant to Paul Merchants Ltd. that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

Software available on this web site

Any software that is made available to download from this Web site ("Software") is the copyrighted work of Paul Merchants Ltd. and/or its suppliers. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ("License Agreement"). You will not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software not accompanied by a license agreement, Paul Merchants Ltd. hereby grants to you, the user, a personal, non-transferable license to use the Software for viewing and otherwise using this Web site in accordance with these terms and conditions, and for no other purpose provided that you keep intact all copyright and other proprietary notices. Please note that all Software, including without limitation all Source code contained in this Web site, is owned by Paul Merchants Ltd. and/or its suppliers and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Without Limiting the foregoing, Copying or Reproduction of the Software to any other Server or Location for further Reproduction or Redistribution is Expressly Prohibited. The Software is Warranted, if at all, only according to the Terms of the Licence Agreement. You acknowledge that the Software, and any accompanying documentation and/or technical information, is subject to applicable export control laws and regulations of INDIA. You agree not to export or re-export the Software, directly or indirectly, to any countries that are subject to INDIAN export restrictions.

Online bookings

Paul Merchants Ltd. has made this facility available to you as a value-added service. Using this service, you can make your online booking/booking request for booking various services offered by Paul Merchants Ltd. Your booking request will be processed for confirmation of prices and availability of services requested by you. Only on confirmation to you about the prices and availability, Paul Merchants Ltd. will provide you the requested services subject to you making the full payment and complying with the relevant terms and conditions. Any correspondence with, you prior to Paul Merchants Ltd. aforesaid confirmation, will not be treated as any acceptance of your request. The online booking of the products and services made available through this website is subject to availability and solely at the discretion of Paul Merchants Ltd. and/or its respective suppliers. Please ensure that all information given by you while booking is correct. For security reasons and to be able to advice you of any developments affecting your travel we need to be able to contact you by telephone and email and to have your correct address on record .If any or all of these contact details are not correctly given by you, we reserve the right to cancel the transaction at your risk and cost.

The right to access and transact on the web site is reserved as is the right to use any particular credit card on the site for payment purposes.

Maximum Limit of Foreign Currency Sale

As a condition while purchasing Foreign Currency from our Website there is a limit of USD 200 or equivalent per transaction . If you require more Foreign Exchange you can take it through Forex Card / Traveler Cheque / Draft or do a Telegraphic Transfer.


The information, software, products, and services included on this Web site may include inaccuracies or typographical errors and Paul Merchants Ltd. will be entitled to rectify such inaccuracies or typographical errors. Paul Merchants Ltd. will not be liable / responsible for any decision that you may take based on such inaccurate information. Changes are periodically added to the information herein. Paul Merchants Ltd. may make improvements and/or changes in this Web site at any time.

Advice received via this Web site should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific adviceas per your requirement. Paul Merchants Ltd. and/or its respective suppliers make no representations about the suitability, reliability, timeliness, and accuracy of the information, software, products, services, or any other items and related graphics contained on this web site for any purpose whatsoever. All such information, software, products, services and related graphics are provided "as is" without warranty of any kind. Paul Merchants Ltd. and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

In no event shall Paul Merchants Ltd. and/or its parents, subsidiaries, affiliates, officers, directors, employees, agents or suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of this web site, with the delay or inability to use this web site, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through this web site, or otherwise arising out of the use of this web site, whether based on contract, tort, strict liability or otherwise, even if Paul Merchants Ltd. or any of its suppliers has been advised of the possibility of damages, including liability associated with any viruses which may infect a users computer equipment. If you are dissatisfied with any portion of this web site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using this web site.

Please ensure that all information given by you while booking is correct. For security reasons and to be able to advice you of any developments affecting your travel we may need to contact you by telephone and email and therefore request to have your correct details &address on record .If any or all of these contact details are not correctly given by you, we reserve the right to cancel the transaction at your risk and cost.

The right to access and transact on the web site is reserved as is the right to use any particular credit card on the site for payment purposes.

Refund and cancellation Policy :

For order cancelled by us or non compliance,the amount will be refunded afterdeduction of the payment gateway charges plus Rs.200.In case of Cancellation of Forex Deal by the customer all applicable service charges shall be recovered from the customer from the full / partial payment made to Paul Merchants Ltd.. In case of partial payment of 2% for booking the rate if the payment is not received within 2 working days and the deal gets cancelled the entire amount of 2% will get forfeited . The customer will have no claim what so ever on the said amount .

All Cancellation made by the customer shall be subject to the REFUND policy of the Paul Merchants Ltd. Forex division, as prevailing from time to time

For orders cancelled after the delivery is completed, Encashment process will be followed. Encashment rates, as displayed on our website will be applicable for refund orders.

Jurisdiction :

All disputes arising for any transaction shall be subject to exclusive jurisdiction of Chandigarh Courts.

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